Terms of Sale

Effective date: 09/01/2025

Introduction

The website https://solferino-paris.com/ (the “Website”) is an e-commerce site accessible via the Internet and open to any and all users thereof. It is published by Interparfums (the “Company”):

Interparfums is a French corporation (Société Anonyme) with capital of €251,183,547, registered with the Paris Trade and Companies Register under number 350 219 382, having its head office at 10 Rue de Solferino 75007 Paris, France, and with Intra-Community VAT number FR 39 350 219 382 and Extended Producer Responsibility (EPR) Identification Number – Household packaging – CITEO Eco-organization: FR209179_01QIOV.

SCOPE OF APPLICATION

These general terms and conditions of sale (the “GTCs”) apply to the sale of products bearing the Company’s trademarks (the “Product(s)”), via the Website, in the following countries: Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Portugal, Slovakia, Slovenia (the “Territory”).
To purchase Products on the Website, customers (the “Customer”) must have the legal capacity to place an order and do so as consumers (i.e., any natural person acting for purposes independent from his/her trade, business, craft, or profession).
By checking the corresponding box on the Website during the order process, the Customer acknowledges having read, understood, and accepted these GTCs without restriction or reservation. The Customer may save or print these GTCs (provided that no modification is made thereto), which are also permanently available on the Website.
These GTCs may be modified or updated by the Company at any time. However, the GTCs applicable to a specific order are those accepted by the Customer upon placement of the order.
These GTCs are drafted in French. The French wording is the sole authentic version and shall prevail over any other version in the event of a contradiction.
In accordance with applicable legal provisions, it is hereby reiterated that the validation of an order as specified in these GTCs constitutes an electronic contract between the Company and the Customer, serving as proof between the parties of the entirety of the order and the payability of the amounts due in execution thereof.

PRODUCTS AND PRICES

The Products sold by the Company via the Website are perfumery and cosmetic products, the essential characteristics and prices of which are available on the Website, in accordance with applicable legal provisions.
The prices of the Products are indicated on the Website in euros, inclusive of all taxes. They include VAT as applicable on the date of the order. Any change in the applicable VAT rate will be reflected in the prices of the Products.
The price of the Products sold on the Website is indicated for each item and reference. The Company reserves the right to modify its prices without notice. The prices to be paid by the Customer are those displayed on the Website at the time of the order.
Products are offered subject to availability. If the Products ordered are not available, the Company shall immediately so inform the Customer by any appropriate means (telephone or email) and shall refund the amounts paid in respect of the order within fourteen (14) days of the order date.
While the Company takes all reasonable professional measures to ensure, to the extent permitted by applicable law, the accuracy of all details, descriptions, and images of products displayed on the Website at the time such information is entered into the system, the Company does not guarantee that such Product details, descriptions, and images are absolutely precise, complete, reliable, up-to-date, and error-free. It is further specified that Product visuals are presented for information purposes only and have no contractual value.
The Products described on the Website, as well as any samples that the Company may provide at the Customer’s request, are intended for personal use only. The Customer agrees not to use the Products for commercial purposes or resale. If the Customer has not received one or more requested samples, the Company will not be able to send the Customer the sample(s) in question.

ORDERING

The Customer may browse the Website with no obligation to purchase.
The Products offered on the Website are intended for end consumers with a delivery address located in the Territory.
The Company reserves the right to limit the quantity of Products that may be purchased by a Customer, in accordance with applicable legal provisions. In this context, the Company does not sell to an individual Customer more than five (5) specimens of the same item and reference; should the Customer order more than said quantity in a single order or a series of orders, the Company reserves the right to request proof from the Customer of his/her status as a consumer and may refuse the order, as appropriate.

The Company reserves the right to refuse an order placed by a Customer with whom a dispute exists regarding a previous order, or in cases where the Company reasonably believes that said Customer has violated the GTCs or engaged in fraudulent activity, or for any other legitimate reason.

The ordering process is as follows:

Product Selection: The Customer must select the Product(s) he/she wishes to order and indicate the desired quantity.

The Customer places the Product(s) in his/her shopping cart by selecting the desired item and then clicking on the price icon.
The Customer may choose to continue shopping and add other products to his/her shopping cart, or proceed to checkout by clicking on the shopping cart icon.
At any time during the shopping process, the Customer may verify the Products in his/her shopping cart by clicking on the shopping cart icon. The Customer may remove Products from his/her shopping cart by clicking on the relevant icon next to the selected Product in the shopping cart. The Customer may also modify Product quantities or add Products.
In the event of prolonged inactivity during the session, availability of the Product(s) selected by the Customer prior to said inactivity may no longer be guaranteed.
The availability of the Products contained in the shopping cart is subject to change, and the Customer is bound by the availability and final price applicable at the time the “CHECKOUT” option is selected.

Placement of an order by the Customer:

The Customer completes the required “CONTACT” and “SHIPPING ADDRESS” information and then clicks on “CONTINUE TO SHIPPING.” The Customer undertakes to ensure that all information provided to the Company via the Website in connection with the order complies with these GTCs and is accurate and up to date, failing which the Company reserves the right to cancel the order and the corresponding payment. The Company assumes no responsibility for the consequences of inaccurate information provided by the Customer.
The Customer selects a “SHIPPING METHOD” in accordance with the terms of Article 7 of these GTCs, and then clicks on “CONTINUE TO PAYMENT”.
The Customer completes the “PAYMENT” information in accordance with the terms of Article 5 of these GTCs, as well as the “BILLING ADRESS” information, and then clicks on “REVIEW ORDER.”
The Customer reviews the summary of his/her order, which includes the description of the Product(s), the price per Product, and the total price payable. The Customer may return to a previous page, as necessary, to change any information provided. The Customer must ensure that all information accurately reflects his/her wishes concerning the order.
Prior to confirming the order, the Customer certifies having read these GTCs and accepts them without reservation by checking the relevant box on the Website.
Order completion: Once all the information has been verified and confirmed, the Customer may finalize the order for Products on the Website by clicking on the “PAY NOW” button.

Order Confirmation: Once the order has been submitted, a confirmation page is displayed and the Customer receives an email confirming receipt of the order.
Order Tracking: The Customer will receive information by email regarding the various stages of order processing and preparation up to the shipment of the Products ordered. A carrier tracking number will be provided to the Customer upon confirmation of the order. Customers wishing to obtain information regarding the tracking of their order may log on to the carrier’s website and track the delivery of the package in real time.

For any questions or problems concerning an order, the Customer may contact the Company’s Customer Service Department via the contact form on the Website, available at the following address: https://solferino-paris.com/pages/contact.
The Company retains ownership of the Products ordered until full payment of the price and any additional charges has been received. In the event of a payment incident, the Customer undertakes to return the Products received to the Company, at his/her own expense, upon initial request.

PROMOTIONAL CODES

Customers ordering a “DISCOVERY SET” will receive a discount code for use upon their next perfume purchase, allowing them to deduct from that purchase the price of the Discovery Set.
To receive said discount, the Customer must enter the promotional code in the box provided upon placing his/her order on the Website.

PAYMENT

The Customer must follow the instructions of the online payment server to complete payment.
The Customer may pay for the Products by credit/debit card, PayPal, or Apple Pay, in accordance with the terms and conditions of said applications. The Customer is deemed to have accepted the general terms and conditions of sale and the privacy policy of the payment application selected.

The following credit/debit cards are accepted on the Website: Carte Bleue, Visa, American Express, Master Card.

The transaction is debited from the Customer’s credit/debit card following verification of the card details and receipt of debit authorization from the issuer of the credit/debit card used by the Customer.

Credit/debit card holders may be subject to validation checks and authorization by the card issuer. In the event of refusal or non-authorization of payment by the card issuer, for any reason, either prior or subsequent to payment, the Company assumes no responsibility for any resulting delay or failure to deliver.
In accordance with applicable legal provisions, the commitment to pay by means of a credit/debit card is irrevocable. By providing his/her credit/debit card details, the Customer authorizes the Company to debit the card in question for the amount corresponding to the price of the Products purchased.
The Company takes all appropriate technical and organizational measures to ensure the confidentiality and security of data transmitted on the Website.

ORDER PROCESSING

The Customer may check the status of orders by going to the “ORDERS” page of his/her customer account on the Website. The Customer logs into his/her customer account using the email address associated therewith and entering the code received by email at said address.
Orders may be canceled in whole or in part by the Company’s systems for various reasons, including: Product(s) unavailable (even though the Company makes every effort to ensure that unavailable items are displayed as such on the Website), inability to process payment information, inability to deliver to the address provided upon placement of the Order, cancellation at the request of the Customer. In the event of cancellation, the Customer will receive an email explaining the reason for the cancellation. The Customer shall not be billed for canceled orders. The Customer may contact the Company via the contact form on the Website, available at the following address: https://solferino-paris.com/pages/contact

DELIVERY

The Customer chooses one of the delivery methods offered on the Website upon placing the order. Delivery shall be made to the delivery address specified by the Customer. The address provided by the Customer must be located within the Territory, failing which the order will be refused. The Customer bears sole responsibility for any failure to deliver due to a lack of information provided upon placing the order.
Orders are generally processed within one (1) business day. An order must be fully processed before the Products can be shipped.
The delivery date depends on inventory availability, the processing date, the order shipping date, and the shipping time associated with the delivery method. Orders are generally delivered within the following timeframes (provided for reference only):

Delivery by MONDIAL RELAY: 2 to 4 business days
Delivery by CHRONOPOST France: 1 to 2 business days
Delivery by CHRONOPOST European Union: 1 to 5 business days.

For information about delivery, the Customer may log into his/her account in accordance with Article 6.1 of these GTCs, or contact the Company via the contact form on the Website, available at the following address: https://solferino-paris.com/pages/contact.

During peak periods, product launches or other major events, the processing time for requests may be longer. It is specified that shipping and delivery times may be subject to delays in the event of unavailability of the Products ordered, public holidays, carrier strikes, surges in orders, or in cases of force majeure.

However, in accordance with applicable legal provisions, the Product will be delivered no later than thirty (30) days after the Order has been confirmed.

Orders are shipped on business days only.
Delivery is free of charge.
For orders exceeding a certain volume of Products, or should one of the Products making up the order be unavailable, the Company reserves the right to ship the Products to the Customer in several deliveries and/or several packages at no additional charge.
Deliveries are deemed to have been completed once the Product(s) are made available by the carrier to the Customer or to a third party designated by the Customer. The Customer is responsible for verifying the conformity and completeness of the Product(s) immediately upon receipt.
Any anomaly/reservation identified at the time of delivery (in particular late delivery, missing or damaged products) must be reported by the Customer to the carrier:

For MONDIAL RELAY deliveries: within 15 calendar days of pickup of the package,
For CHRONOPOST deliveries: within 14 days following the order delivery date (21 days for international shipments) under the conditions provided for by the carrier.

Any reservations must also be notified as soon as possible to the Company’s Customer Service Department via the contact form available on the Website, at the following address: https://solferino-paris.com/pages/contact. A copy of the complaint sent to the Carrier must be attached.

Delayed Delivery: In the event of a delay in delivery (exceeding the maximum delivery time of thirty (30) days following confirmation of the order), the Customer must report said delay as soon as possible via the contact form on the Website, available at the following address: https://solferino-paris.com/pages/contact. The Customer may choose to cancel the order by sending a notice of cancellation. The Customer will receive a refund of any amounts debited within fourteen (14) days of receipt of said notice of cancellation.

RIGHT OF WITHDRAWAL

The Customer is entitled to withdraw the order, with no obligation to explain said withdrawal or pay penalties. The withdrawal period expires fourteen (14) business days after the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. The Company will reimburse the Customer the amount paid for the purchase of the Product(s) in full, including delivery costs, without undue delay and no later than fourteen (14) days from the date on which it is informed of the Customer’s decision to withdraw.
If the Customer has ordered several Products in a single order, or if the Products have been delivered in several shipments, the withdrawal period shall not begin until the Customer has taken physical possession of the last Product or the last shipment making up the delivery.
To exercise the right of withdrawal, the Customer must inform the Company of his/her wish to exercise said right prior to the expiry of the withdrawal period.
The right of withdrawal cannot be exercised for Products that have been opened by the Customer following delivery (the protective film must be intact) and that cannot be returned for reasons of hygiene or health protection.
The Customer may exercise the right of withdrawal either via the contact form available on the Website, at the following address: https://solferino-paris.com/pages/contact, or by completing and sending the withdrawal form template provided in Appendix 1 by mail to the following address: INTERPARFUMS / SOLFERINO Customer Service / 10 Rue de Solférino / 75007 PARIS / FRANCE. The Company will send the Customer an acknowledgment of receipt of the withdrawal by email.

The Customer must affix to the return package the return label printed from the Website or sent by the Company.

Following notification of the decision to exercise the right of withdrawal, the Customer must return the complete, unused Products to the Company in their original packaging, intact and, to the extent possible, accompanied by all original packaging accessories, within a maximum of fourteen (14) days following notification by the Customer of the decision to withdraw. If the Customer cancels his/her order without returning the Products within the aforementioned period, the Company will not be obliged to provide a refund.
Products purchased online may not be returned to SOLFERINO stores.

WARRANTY

The Company undertakes to deliver Products in conformity with the Customer’s order.

Products sold by the Company are subject to the legal warranty conditions provided for in Articles L.217-3 to L.217-20 of the French Consumer Code (legal guarantee of conformity) and Articles 1641 to 1648 of the French Civil Code (legal guarantee against hidden defects), summarized in broad terms in this article. Damage resulting exclusively from modification, repair, integration, or addition by the Customer is excluded from the warranty. These warranties shall only apply pursuant to a claim by the Customer, submitted in the prescribed form and within the time limits specified in this article; the Customer is solely responsible for proving that the warranty conditions are met.

The Customer may contact the Company’s Customer Service Department via the contact form available on the Website, at the following address: https://solferino-paris.com/pages/contact, or by email at the following address: sav@solferino-paris.com, or by sending the claim request by registered letter with acknowledgment of receipt to the following address: INTERPARFUMS / SOLFERINO Customer Service / 10 Rue de Solférino / 75007 PARIS / FRANCE

Legal guarantee of conformity: The Customer has a period of two years from the date of delivery of the Product to take action in the event of a lack of conformity (unsuitability for the generally expected purpose of similar goods, inconsistency with the description provided by the Company or absence of the qualities advertised by the Company or agreed between the Parties). The Customer may choose between repair or replacement of the Product, subject to the cost conditions set out in Article L.217-12 of the French Consumer Code. The Customer is not required to provide proof of the existence of the non-conformity throughout the duration of the legal warranty. If repair or replacement of the Product is not possible, the Company may refund the price of the Product in part or in full.
Warranty against hidden defects: The Customer has a period of two years from the discovery of the defect to take action. Under the conditions provided for in Article 1644 of the French Civil Code, the Customer may choose between returning the Product and receiving a full refund, or keeping the Product and receiving a partial refund.

INTELLECTUAL PROPERTY

The Website and all content published thereon (including trademarks, text, models, images, videos, and music) are protected by intellectual property rights. Such items are the exclusive property of the Company and its contributors, and no license or right is granted other than that of consulting the Website. All trademarks referenced on this Website enjoy legal protections as trademarks registered on behalf of their respective owners.

Reproduction or representation of the Website and its content, in whole or in part, as well as the use thereof for purposes other than those provided for in the terms of use, are prohibited absent prior authorization from the Company. Failure to comply with this prohibition constitutes an act of infringement for which the offender shall be held liable.

PERSONAL DATA

The provisions relating to personal data transmitted between the Company and the Customer, within the framework of the execution of the GTCs, are set out in the personal data processing policy available at the following address: https://solferino-paris.com/policies/privacy-policy.

MISCELLANEOUS PROVISIONS

Force majeure: The Company shall not be liable for any failure to perform its obligations under these GTCs, in whole or in part, if such failure results from an event constituting force majeure. Events fulfilling the criteria set out in the applicable legal provisions and case law at the time of the occurrence of the event in question shall be considered as force majeure. The Company shall inform the Customer of any such event no later than thirty (30) days after occurrence. If the suspension of the Company’s performance of its obligations continues for more than thirty (30) days, the Customer or the Company may cancel any order affected by this delay by so notifying the other party. In this case, the Customer shall be reimbursed within fourteen (14) days of notification.
Partial invalidity: Should one or more provisions of these GTCs be declared null and void in whole or in part, the other provisions shall remain unchanged and applicable.
Entirety of the GTCs: These GTCs and the order summary sent to the Customer form a contractual whole and constitute the entirety of the contractual relations between the Customer and the Company. In the event of any contradiction between these documents, the GTCs shall prevail.

APPLICABLE LAW AND JURISDICTION

These GTCs are governed by and must be interpreted in accordance with French law.
Any dispute arising from the formation, interpretation, or performance of these GTCs shall be submitted to the competent French courts or any other competent judicial authority.
In the event of difficulties, the Customer may contact the Company’s Customer Service department via the contact form on the Website, available at the following address: https://solferino-paris.com/pages/contact or by email at the following address: sav@solferino-paris.com.
In the event that a written complaint goes unresolved, the Customer may, in accordance with applicable legal provisions, resort to a conventional mediation procedure or any other alternative dispute resolution procedure.

The Customer may refer the matter to the Paris Mediation and Arbitration Center, located at the following address: 39 Avenue Franklin D. Roosevelt - 75008 Paris, France - http://www.cmap.fr

APPENDIX 1

WITHDRAWAL FORM TEMPLATE

(Please complete and return this form only if you wish to withdraw from the contract)

Attn: SOLFERINO Customer Service

INTERPARFUMS

10 Rue de Solférino

75007 Paris

France

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) below:

Ordered on (date):

Received on (date):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this notification is sent in paper form):

Date:

(*) Delete/cross out as appropriate.